Quality Assured
Mentor's Quality Assurance Charter
Mentor's Quality Assurance Charter
Principles & Values
Our statement
Our statement
Terms & Conditions
Our administrator and our terms and conditions
Our administrator and our terms and conditions
Rachel Cooper, Administrator and PA to Directors
1. Terms of payment: If you have been offered and have opted for our special discounted Speedy Payment terms payment is due by the date of delivery and your invoice will be issued in advance.
Other invoices are issued on 30 day terms and in both cases the payment due date will be clearly shown.
If payment of a Speedy Payment invoice is not received by the due date, an additional invoice for the discounted amount (usually 12.5%) will automatically be issued as a 30-day invoice.
If payment is not received by the due date on a 30-day invoice an additional administration and interest charge will be invoiced.
2. Prices: The price on this Sales Order is fixed. Prices quoted in Proposals are guaranteed for three months. Thereafter, variations in price will only be made with the full knowledge and agreement of the client. Quotations do not normally include travel or overnight expenses for Mentor personnel, and these may be added where appropriate.
3. Cancellation by purchaser: Once an Order has been confirmed, cancellation of training & consultancy will be subject to the following tariff: x 30 days or more before activity date - 25% of Quotation; x 8-29 days before activity date - 50% of Quotation; x Within 7 days of activity date - 100% of Quotation.
In the event of postponement, an administration fee equivalent to 20% of the Quotation may be added to the final invoice.
4. Variations of contract: Mentor will work hard to ensure we supply the precise equipment/ facilities/ tutors/ consultants/ programme listed in any proposal. In the event of enforced substitution, we will always endeavour to maintain the same or higher standard.
5. Travel Time: Travel time is free of charge up to three hours in total. Anything over three hours in total will normally be charged at £50.00 per hour pro rata.
6. Expenses : Any necessary travel, hotel accommodation, and all reasonable meals to be provided or funded by client. Mileage is charged at 60-pence per mile. Public transport charged at cost.
7. Queries: If you have any queries regarding the Sales Order or Invoice, please do not hesitate in contacting me - Rachel Cooper on 0117 9237933 or email office@mentorltd.co.uk - I will be pleased to help.