Communicating with Impact
This one day Communicating with Impact programme is designed to help participant have a positive influence at work through positive and assertive communication. It is for 3 - 4 people.
The aim is to develop communications skills by exploring challenging scenarios at work and to find effective ways to deal with them. This may include formal and informal presentations internally or externally; or conducting meetings with clients, managers, or colleagues.
The precise programme and its content focus will depend on organisational and individual needs. We can design it to suit you.
Outcomes
- Improves overall communication clarity
- Enhances ability to negotiate and motivate
- Gives you more confidence in potential conflict situations
- Develop impactful personal presentation skills and techniques
- Brings about more social and self-awareness
- Shows you how to establish rapport with others through language
Programme and Preparation
All exercises are recorded on video to enhance review.
Delegates will receive robust but supportive feedback and practical advice on how to develop their skills. Colleagues are invited to contribute positively to feedback. There will also be a book of guidance notes to take away.
During the programme you will take part in role play exercises based on scenarios discussed with you in advance or gained through a pre event questionnaire or survey.
The event will be designed especially for you but content likely to include:
- Discussion of issues and what you want to achieve
- Impression management – the importance of non-verbal communication
- Recognising your own expertise/leadership
- Empathy: what it means and how to make it work for you
- Positive language and how to use it
- Being clear and direct (assertiveness)
We offer an optional follow up day to Communicating with Impact. Part 2 includes:
- Recap on Communicating with Impact Part 1 plus experiences since the course
- Self defined leadership – what is it?
- Empowering others by empowering yourself
- Understanding patterns of behaviour
- Being clear about, and accomplishing, goals
- Dealing with assumptions and working with different points of view
- Thinking on your feet/problem solving
- Taking initiative/responsibility – active not passive
- Positive reinforcement
- Changing others’ perceptions of you/your team
- Organisational awareness
- Building confidence through role-play practice
"Excellent! Tina was great! She was very inviting and comfortable to work with and made me feel at ease. Much more enjoyable than expected! I would recommend the course to anyone, it was fun, informative and extremely useful. I am sure it will help me enormously in my future career, Thank you!" Julie Bunce, PA to the MD ProLogis UK